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Pre-Conference

PowerUp • June 18-20 • Costa Mesa, CA

Access Control
Deep Dive

PowerUp Your Business with the Alarm.com Smarter Access Control Solution

The Alarm.com Smarter Access Control course provides you with a hands-on, lab-style learning environment to ensure you walk away with actionable skills and knowledge to install the Alarm.com Access Control Solution.

9am-5pm

Full-Day Training

Learn how to:

• Determine compatible hardware and design a system layout
• Correctly wire and install compatible hardware
• Identify power supply requirements
• Conduct advanced troubleshooting to alleviate common challenges
• Program the system through the Alarm.com Partner Portal and Customer Website

Who Should Attend?

Installation Technicians, Customer Service Representatives, Operations Managers, Training Team Members

Train the Trainer
Pre-Conference

Join the Train the Trainer Pre-Conference to hone your training skills!

This course will focus on the foundations of effective training content design and delivery, as well as, give insight and practice on how we specifically design our Alarm.com trainings. Whether you are a trainer or people manager trying to get more from your team(s), this is the course for you!

01
9am-12:30pm

Training Skills

Learn how to:

• Differentiate presenting vs training
• Incorporate Adult Learning Theory
• Train with Purpose
• Build Exceptional Content
• Confidently Deliver Training
• Manage Group Dynamics
• Leverage Questioning Techniques

02
1:15-5pm

Training Alarm.com

Learn how to:

• Prepare successful training courses
• Effectively setup interactive labs
• Leverage instructor guides
• Employ hands-on learning techniques
• Apply Tests for Understanding

Who Should Attend?

Training Team Members, Managers, Team Leads

Customer Support
Pre-Conference

Learn from real world experiences, insight, best practices and tools!

Providing exceptional customer support is one of every company’s keys to success. Excelling in this area, which takes considerable work and effort, allows you to stand out from the competition. In this course, gain the tools necessary to educate your team to provide better support to your customers.

9am-5pm

Full-Day Training

Learn how to:

• Leverage Alarm.com’s Partner Portal and MobileTech to reduce truck rolls and boost first time resolution
• Build a Quality Assurance Program to identify improvement areas
• Incorporate Soft Skills into onboarding and maintenance training
• Apply Alarm.com’s customer support training techniques and tools in your training programs

Who Should Attend?

Customer Support Representatives, Support Managers, Customer Care Representatives, Technical Support Representatives, Training Team Members, Managers, Operations Managers

PowerUp begins on June 18th!

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