Access Control
Deep Dive
PowerUp Your Business with the Alarm.com Smarter Access Control Solution
The Alarm.com Smarter Access Control course provides you with a hands-on, lab-style learning environment to ensure you walk away with actionable skills and knowledge to install the Alarm.com Access Control Solution.
9am-5pm
Full-Day Training
Learn how to:
• Determine compatible hardware and design a system layout
• Correctly wire and install compatible hardware
• Identify power supply requirements
• Conduct advanced troubleshooting to alleviate common challenges
• Program the system through the Alarm.com Partner Portal and Customer Website
Who Should Attend?
Installation Technicians, Customer Service Representatives, Operations Managers, Training Team Members
Train the Trainer
Pre-Conference
Join the Train the Trainer Pre-Conference to hone your training skills!
This course will focus on the foundations of effective training content design and delivery, as well as, give insight and practice on how we specifically design our Alarm.com trainings. Whether you are a trainer or people manager trying to get more from your team(s), this is the course for you!
01
9am-12:30pm
Training Skills
Learn how to:
• Differentiate presenting vs training
• Incorporate Adult Learning Theory
• Train with Purpose
• Build Exceptional Content
• Confidently Deliver Training
• Manage Group Dynamics
• Leverage Questioning Techniques
02
1:15-5pm
Training Alarm.com
Learn how to:
• Prepare successful training courses
• Effectively setup interactive labs
• Leverage instructor guides
• Employ hands-on learning techniques
• Apply Tests for Understanding
Who Should Attend?
Training Team Members, Managers, Team Leads
Customer Support
Pre-Conference
Learn from real world experiences, insight, best practices and tools!
Providing exceptional customer support is one of every company’s keys to success. Excelling in this area, which takes considerable work and effort, allows you to stand out from the competition. In this course, gain the tools necessary to educate your team to provide better support to your customers.
9am-5pm
Full-Day Training
Learn how to:
• Leverage Alarm.com’s Partner Portal and MobileTech to reduce truck rolls and boost first time resolution
• Build a Quality Assurance Program to identify improvement areas
• Incorporate Soft Skills into onboarding and maintenance training
• Apply Alarm.com’s customer support training techniques and tools in your training programs
Who Should Attend?
Customer Support Representatives, Support Managers, Customer Care Representatives, Technical Support Representatives, Training Team Members, Managers, Operations Managers
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